Privacy Policy

Effective Date: March 14, 2026

At Ravenswood Studios Ottawa, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and share your information when you visit or make a purchase from https://www.ravenswoodstudiosottawa.ca/.

1. Information We Collect

When you visit the site, we collect certain information about your device and your interaction with the site.

Order Information: When you make a purchase, we collect your name, billing address, shipping address, payment information (processed securely through our payment gateways), email address, and phone number.
Device Information: We automatically collect information about the device you use to access the site, including your IP address, time zone, and cookies.

2. How We Use Your Information

We use the information we collect to:

Fulfill orders (including arranging for shipping and providing you with invoices/order confirmations).
Communicate with you regarding your orders or inquiries.
Screen for potential risk or fraud.
Provide you with information or advertising relating to our products (if you have opted-in to our newsletter).

3. Sharing Your Personal Information

To provide our services and fulfill your orders, we share your Personal Information with third-party partners:

Wix: Our site is hosted on the Wix.com platform. They provide the online e-commerce platform that allows us to sell our products to you. Your data may be stored through Wix.com’s data storage and databases.
Fulfillment Partners: Because we use a hybrid fulfillment model, your shipping details are shared with Lulu Direct (for journals) and Gelato (for posters) to ensure your items are printed and delivered to your door.
Payment Processors: We use secure third-party payment gateways to process transactions; we do not store your credit card information on our own servers.

4. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

5. Your Rights

If you are a resident of Canada (or certain other jurisdictions), you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us at the email below.

6. Intellectual Property Notice

Please note that while we protect your data, all artistic content on this site—including photography, wood art designs, and journal layouts—is the intellectual property of Erin O’Grady.

7. Changes

We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

8. Contact Us

For more information about our privacy practices, or if you have questions, please contact us by e-mail at: ravenswoodstudioottawa@gmail.com